PNB — the workhorse of support coordination, retired with honors.
For years, PNB — short for Project NitroBill — helped support coordination agencies manage plans, monitor consumer well-being, and stay compliant — without paper, spreadsheets, or guesswork. PNB has now been retired, and its successor, ctAgency Suite™, carries the work forward. This page is kept as a reference.
- Retired — PNB agencies moved to ctAgency Suite™ with full support.
- HIPAA-aligned — security and audit trails were baked in.
- Easy to learn — minimal training, intuitive workflows.
- A living legacy — its best ideas live on in ctAgency Suite™.
Everything an SC team used, every day.
PNB was the hub for plans, monitoring visits, MH/SCS checklists, billing, EVV, and the day-to-day operations of a busy agency. Here's what it did — preserved for reference.
Consumer records
DDD ID, group home, plan dates, Medicaid end date, MT history, MH and SCS Checklist completion — every detail in one searchable view.
MT, MH, and SCS tracking
Track monthly MT visits with upload-vs-visit color coding, plus annual MH Checklist (by SC) and SCS Checklist (by Supervisor) completion — the rhythm of DDD support coordination, in one place.
SCPA tracking
Support Coordination Prior Authorization records scoped to the billing team only. The DDD Participant Search import flags SCPAs as billable when the monthly MT has been uploaded. SCs, QA, and supervisors never see it. Simple by design.
EVV (built in)
Internal visit verification with maps, staff path, signatures, and admin notes. PNB's EVV is an internal tracking tool — not a federal-EVV-compliance product, and not used to drive billing. (Federal EVV compliance and HHAeXchange aggregator integration arrive with ctAgency Suite™, or pair PNB with the standalone ctEVV™ app.)
Roles & permissions
Fine-grained access for support coordinators, supervisors, QA, and admins. Lock down what each role can see and do.
Designed for support coordination agencies.
From five-coordinator shops to multi-state operations, PNB scaled with the agencies that ran on it and adapted to the way they already worked.
- Support coordination agencies across the United States — including NJ DDD
- Provider agencies managing community-based services
- QA, supervisor, and clinical leadership teams
- Billing & remittance teams reconciling Medicaid claims
- Stability — it just worked, every day, for the teams that depended on it.
- Responsiveness — feature requests didn't disappear into a backlog.
- Compliance — HIPAA controls and audit trails. (Full HHAeXchange aggregator support lives in ctAgency Suite™.)
- People — direct access to the team that built the product.
How PNB handled the workflows agencies search for.
Reference deep dives into how PNB handled the specific jobs Support Coordination teams come looking for. For these workflows today, see ctAgency Suite™.
DDD support coordination software
Plans, monitoring, and compliance for DDD-funded support coordination — with NJ-deep workflows and multi-state coverage.
Read moreSCPA prior authorization software
Track Support Coordination Prior Authorization with a shared queue, status changes, and dashboards. Multi-state import supported.
Read moreSupport coordination case management
Consumer records, MT visits, MH/SCS checklists, and the day-to-day case management workflow agencies actually need.
Read moreReady for what's next?
PNB has been retired. Let us show you ctAgency Suite™ — its successor — and everything it carries forward for your team.