ctHelixRMS™ — records management built for the operators who keep them.
When dispatch and records live in separate systems, half the workday is double entry. ctHelixRMS starts every record with the data that's already in CAD — so the people writing reports can spend their time on the parts only they can write.
Time, location, units, call type, narrative skeleton — it's all in CAD by the time the call closes. Why are operators re-typing it?
- Records pre-populated from CAD
- Long-form narrative with templates
- Built-in supervisor review queue
- Auditable from start to close
The record writes half of itself.
ctHelixRMS isn't trying to be a thousand-feature database. It's trying to make the next report you write 40% faster.
Auto-populated from CAD
Time, units, location, call type, and the incident's event log are already in the record by the time the call closes.
Per-call-type templates
Each call type opens with the right narrative structure. No staring at a blank form.
Supervisor review queue
Submitted reports route to the right supervisor. Approvals, kickbacks, and revisions all tracked.
Searchable archive
Full-text search across the entire records archive — find the report you wrote six months ago in seconds.
Change history
Every edit, who made it, and when. Required for chain-of-custody and supervisor reviews.
Export & reporting
Generate the reports your agency, your jurisdiction, or your client needs — without an analyst.
What this looks like in practice.
End of shift
An officer closes out their shift with four open incidents. Each one already has time, location, units, and the call-type narrative skeleton populated. They write the parts only they can write — the narrative, witness statements, and observations — and route to their supervisor.
Supervisor review
The on-shift supervisor sees a queue of four submitted reports. They review, request a revision on one, approve the other three, and the records go to the archive — all within the same screen.
Records search
A request comes in for any incidents involving a specific address over the last 12 months. The records officer runs a search, gets results in seconds, and exports a properly-formatted report.
Questions buyers ask before signing on.
When will ctHelixRMS be available?
Can we use ctHelixRMS without ctHelixCAD?
How do you handle records retention?
Can it replace a legacy RMS?
Ready to see it in action?
Book a 30-minute walkthrough and we'll tailor it to how your team works.